Terms of service

These Terms of Service (“Terms”) govern your use of Luxoria Fashion's (“Luxoria Fashion,” “we,” “our,” or “us”) website and services. By accessing or using our site (the “Site”), you agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree to these Terms, you should stop using our services immediately.

1. About Us

Luxoria Fashion is a company that specialises in the buying and selling of authentic luxury fashion products. We offer both pre-owned and new items, all of which are authenticated to ensure they meet the highest standards of quality.

2. Account Registration

To use some of our services, you may need to create an account on our Site. You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

3. Products and Pricing

All products listed for sale on Luxoria Fashion are guaranteed authentic. Prices for items are displayed in [Currency] and are subject to change without notice. We reserve the right to refuse or cancel any order at any time if a pricing error occurs or if an item is out of stock.

4. Orders

Once you place an order, you will receive a confirmation email. This does not constitute acceptance of your order. We reserve the right to refuse or cancel orders at any time for reasons such as suspected fraud, unauthorized resale, or availability issues.

5. Shipping

We aim to process and ship orders within 3 days. Shipping times may vary depending on your location. Luxoria Fashion is not responsible for any delays caused by customs or shipping carriers. Please refer to our Shipping Policy for further details.

6. Returns and Refunds

We accept returns for items that meet our return criteria. To be eligible for a return:

  • The item must be in its original condition and packaging.
  • Returns must be initiated within 14 Days from the delivery date.

For full details, please review our Returns Policy.

7. Authenticity Guarantee

We guarantee that all products sold through Luxoria Fashion are 100% authentic. Each item undergoes a thorough authentication process before it is listed for sale. If any item is found not to be authentic, you may return it for a full refund.

8. Selling an Item to Luxoria

8.1 Item Authentication

When you send an item to us for sale, it will undergo a rigorous authentication process. If the item is found not to be genuine, a non-refundable authentication fee of £40 will be required for the return of the item. By submitting the item for sale, you accept these terms.

8.2 Disposal of Packaging

Upon receipt of your item, any non-branded boxes or packaging materials will be disposed of. Additionally, any personal receipts or documentation included with the item will be discarded to protect your privacy.

8.3 Processing of Items with Original Packaging

If your item arrives with original branded packaging (such as designer boxes), it may be labeled with company processing tags to ensure proper inventory management.

9. Limitation of Liability

To the maximum extent permitted by law, Luxoria Fashion shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Site or any products purchased from us.

10. Intellectual Property

All content on the Site, including but not to text, graphics, logos, images, and software, is the property of Luxoria Fashion or its content suppliers. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

11. Prohibited Conduct

You agree not to:

  • Use the Site for any illegal purpose.
  • Impersonate any person or entity.
  • Engage in unauthorized resale or redistribution of our products.
  • Attempt to gain unauthorized access to our systems.

We reserve the right to terminate or suspend your access to the Site if you violate these Terms.

12. Privacy

Your use of the Site is also governed by our Privacy Policy. By using the Site, you consent to the collection and use of your information in accordance with our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may modify or update these Terms from time to time. If we make changes, we will post the updated Terms on our Site, and your continued use of our services after the changes go into effect means you accept the revised Terms.

15. Contact Information

If you have any questions about these Terms or any aspect of our services, please contact us at:

• Email: support@luxoriafashion.com
• Phone: 020 7870 7111
• Address: Silverstream House 45 Fitzroy Street, 4th Floor, London, England, W1T 6EB