Refund policy

At Luxoria Fashion, customer satisfaction is a priority. Below is our detailed returns policy:

1. Return Window

• We accept returns within 14 days of the delivery date.

2. Condition of Returned Items

• Items must be unused, unworn, and in their original packaging with all tags attached.
• All items will undergo a thorough authenticity check before a refund is approved.

3. Non-Returnable Items

• Final sale items or those purchased with a discount are not eligible for returns or refunds.
• Items that are damaged, altered, or show signs of wear may not qualify for a refund.
• Custom made products, intimate items (such as underwear or swimwear), and gift cards are also non-returnable.

4. Refunds and Fees

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Refunds will be processed back to the original method of payment within 7-10 business days.
• A restocking fee of 10% may apply to select items.

5. Damaged, Faulty, or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 24 hours of receiving your order. We will arrange for a replacement or refund, including return shipping if the issue was our fault.

6. Return Shipping

• Customers are responsible for covering the cost of return shipping until the item reaches us safely. We strongly recommend using a tracked and signed-for shipping method to ensure your parcel arrives securely.
• Please ensure that the item is properly packaged to avoid damage during transit.

7. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

8. International Returns

• International customers must cover the costs of return shipping, including any customs or duties incurred.
• The return window remains 14 days from the date of delivery, and all international returns must meet the same conditions as domestic returns.

9. Process for Returning Items

• To initiate a return, please contact us at returns@luxoriafashion.com with your order number and reason for return.
• We will provide you with a return label and further instructions once your request is approved.

10. Contact Us

If you have any further questions regarding our returns policy, feel free to contact us at returns@luxoriafashion.com.