Frequently Asked Questions
Find answers to common questions about our products and services.
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Luxoria Fashion is a trusted online platform for buying and selling authentic luxury fashion items. We focus on providing a seamless and secure experience for fashion enthusiasts looking for high end, brand new and pre-loved products.
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Yes, every item listed on Luxoria Fashion is 100% authentic. We have a stringent authentication process in place, conducted by our team, to ensure the products we sell meet the highest standards.
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Yes! At Luxoria Fashion, we offer a sourcing service to help you find specific luxury items you’re looking for. Whether it’s a sold out handbag, a rare limited edition, or a particular piece you’ve had your eye on, our team will do our best to locate it.
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Absolutely! If you have luxury fashion items you no longer use, you can sell them with us. Submit your product details through our 'Sell My Item' page, and we’ll guide you through the process.
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Every item listed on Luxoria Fashion is carefully inspected and graded according to our Condition Guide, which explains the standards we use (Brand New, Excellent, Great, Very Good, Good, Fair). The exact condition of each item will also be clearly stated on its individual product page, so you’ll always know what to expect before purchasing.
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We offer a 14-day return policy for most items, as long as the item is in its original condition with tags and packaging intact. For more information, please review our Returns Policy page.
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We accept major credit and debit cards, as well as PayPal and Klarna. All payments are secure, and we use industry standard encryption to protect your data.
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Yes, we ship worldwide. Shipping costs vary depending on the destination and will be calculated at checkout. Delivery times will vary depending on your location.
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If your order hasn’t arrived within the expected timeframe, please contact our customer service team with your order details, and we’ll assist you in tracking your package.
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You can reach our customer support team through the Contact Us page or by emailing support@luxoriafashion.com. Our team is available Monday to Friday from 9:00 AM to 6:00 PM (GMT).